Sunday, December 9, 2007

I was impressed

The shop finished my car and I was able to pick it up. I almost didn't recognize it, it was as good as new.... shiny and clean, inside and out. E2 looked inside and thought her "seat looked funny". I told her it was because it was clean.
During the 2 week repair process, I had a rental car from Enterprise. When I returned it, I had what was possibly the most positive customer service experience I have had in years. I'm in the process of writing a letter thanking them and naming the two employees that were so absolutely helpful.
When we arrived to return the van, we sat in the waiting area and E2 proceeded to say "I'm hungry!". She had already eaten 2, yes 2 breakfasts. I had nothing in my bag, I am usually very prepared, but didn't think of it because it was only 10 am and she had already eaten twice already! The Enterprise employee came over and asked if she liked oatmeal (only her favorite food!)... he then made instant oatmeal for her in a styrofoam cup and she ate every last bite. She must be having a growth spurt.
The employee that drove me to the car repair shop (which was outside of their usual delivery area) was also so friendly and helpful. He waited at the shop until he knew I was satisfied with the work done on my car so I wouldn't be stuck there with 2 kids and 2 carseats. He even held E3 while I installed the carseat into my car. Let's just say I was impressed with everything.

1 comment:

Buck Pennington said...

Let's just say I was impressed with everything.

My rental was from Enterprise, too, and I had the exact same experience...minus the hungry offspring. If'n I ever need another rental, they're THE Guys!

Ain't it GOOD to have your regular ride back? I'm glad it all worked out well, TripleE.